mutiara69 Platform Privacy Notice
This page describes what we collect when you use mutiara69 and how we keep that data protected. We recognise that your personal information is sensitive, and we handle it according to data protection principles that apply in your jurisdiction. Our approach is straightforward: we collect only what we need to verify your account, process your payments, and support your use of our sportsbook, live casino, and slot games.
When you open an account at mutiara69, we ask for your full name, date of birth, email address, phone number, and residential address. We also collect government-issued ID (passport or national identity card) and proof of address (utility bill, rental agreement, or bank statement) before your first deposit. This information allows us to comply with anti-money-laundering rules and verify that you are legally able to access our platform in your jurisdiction.
Our data-handling practices reflect what a regulated operator needs to do. We do not sell your personal information to third parties for marketing. We do not share your account credentials with anyone. We keep your data encrypted during transmission and at rest on our servers. If you have specific questions about how we handle your information, our support team can explain our practices in detail during business hours.
What we collect and why
We at mutiara69 collect your personal data in several categories. Your contact details (email, phone) allow us to send you account notifications, verify transactions, and reach you if we need to clarify your identity. Your financial information—the bank account or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) you provide for deposits and withdrawals—is processed only to execute your requests and reconcile your balance. We do not store full bank account numbers or card details on our servers; payment processors handle that data separately under their own security standards.
When you use mutiara69, we also log your activity: which markets you browse (Liga 1 matches, Piala AFF tournaments, blackjack tables, Aviator or Sweet Bonanza slots), your login times, your device type, and your IP address. We collect this data to detect fraud, prevent account takeover, and understand how you interact with our platform so we can improve it. We may also ask you to complete a Game Rules questionnaire during account setup; your responses help us understand your experience level and any preferences you wish to set.
Our servers are located outside Indonesia and may be subject to legal requests from authorities in those jurisdictions. By using mutiara69, you acknowledge that your data may be transferred across borders for storage and processing.
Cookies and tracking
We use cookies—small text files stored on your device—to keep you logged in, remember your language preference, and analyse how you navigate our site. Some cookies are essential (without them, you cannot stay signed in); others are optional and help us understand traffic patterns. You can disable cookies in your browser settings, but doing so may limit your ability to use mutiara69 fully. We do not use cookies to track you across other websites.
Third-party processors
Our payment processors, email service, and analytics partners receive limited data from us to perform their functions. For example, when you request a withdrawal to your mobile banking or local payment account, we share your name and account number with the payment provider; they process the transaction and do not share it further. We choose processors with strong security records and require them to sign data-protection agreements that limit how they use your information.
Your rights and our commitments
We at mutiara69 uphold several commitments to protect your data. You have the right to request access to any information we hold about you; we will provide it within a reasonable timeframe, usually five business days. You may also request that we correct inaccurate information or, under certain circumstances, delete your data (subject to legal and tax-retention requirements). If you believe we have misused your information, you can lodge a complaint with your local data-protection authority.
Our security practices include encryption of sensitive data, regular security audits, and staff training on data handling. We do not store your password in plain text; we hash it using industry-standard algorithms. If we suffer a data breach, we will notify affected users without unnecessary delay and take steps to mitigate harm. Our incident-response team works around the clock during Jakarta business hours to address any security concern.
We retain your personal data for as long as your account is active and for a period afterward to satisfy legal obligations. Once that period expires, we securely delete or anonymise your information. If you close your account, we stop processing your data for platform purposes but may retain anonymised usage statistics for business analysis.
If you have questions about how we handle your personal information or wish to exercise your privacy rights, contact our support team. We offer multilingual assistance and can walk you through the process of requesting data access, correction, or deletion. Our aim is to keep your experience on mutiara69 transparent and secure at every step.